I can't access my subscription. I am not receiving a link to change my password.Updated a month ago
To help with this issue, we suggest the following steps:
1. Clear your browser's cache and cookies: Sometimes, old data can cause problems when trying to reset your password. Please clear your cache and cookies, and then try requesting a new password again.
How do I clear the cache?
Clearing the cache depends on the device or browser you're using. Here are the general steps:
- Open your browser settings
- Go to settings
- Search for 'cache'
- Confirm the deletion
2. Try using an incognito window: If clearing the cache doesn’t work, please try using an incognito or private browsing window, as this will allow you to reset your password without any data from your previous sessions interfering.
3. Use this direct link: To ensure you are accessing the correct page, please use the following link to request your password reset: 👉 https://mothersearth.com/en-eu/apps/juo/login
If you still don’t receive the password reset email after following these steps, please double-check your spam folder, as sometimes these emails can end up there.
If this is not the case, please contact us via the contact form or send us an email at [email protected].