Subscriptions

What are the benefits of the subscription?

Our subscription offers only benefits, with no downsides.You no longer have to worry about manually reordering your detergent. It gets delivered to your doorstep automatically, so you never run out. Detergent is one of those everyday essentials that

I can't access my subscription. I am not receiving a link to change my password.

Clearing the cache depends on the device or browser you're using. Here are the general steps:. If you still don’t receive the password reset email after following these steps, please double-check your spam folder, as sometimes these emails can end up

How can I change the amount of products in my subscription?

Your subscription is flexible. Feel free to go to your online account via this link: 👉 Login.Click on 'edit' and adapt the quantity to your liking.

How can I change a product in my subscription?

Your subscription is flexible. Feel free to go to your online account via this link: 👉 Login.Click on 'swap' and chose the category to which you want to switch. Click on 'view' and there you will see all the possibilities you can chose from. Select

How can I skip the next order?

Your subscription is flexible. Feel free to go to your online account via this link: Login.Click on 'skip' and confirm 'yes'.

How can I add more products to my subscription?

Your subscription is flexible. Feel free to go to your online account via this link: 👉 Login.Click on 'add more products', chose the category that you need. Then click on view and confirm what you need.

How can I remove a product from my subscription?

Your subscription is flexible. Feel free to go to your online account via this link: 👉 Login.Click on 'edit' and then 'cancel subscription of this product'.

How can I renew my order immediately?

Your subscription is flexible. Feel free to go to your online account via this link: 👉 Login.Click on 'renew now' and confirm.

How can I change my subscription interval?

Your subscription is flexible. Feel free to go to your online account via this link: 👉 Login.Click on the 3 dots and first change the 'delivery frequency', then please also have a look at your next 'renewal date', you might also have to adapt this d

How can I cancel my subscription?

Sorry to hear that you are cancelling your subscription. Feel free to go to your online account via this link: 👉 LoginClick on the 3 dots and then on 'cancel'.Changed your mind and want to reactivate it? Please send us an email at support@mothersear

How can I change the next order date?

Your subscription is flexible. Feel free to go to your online account via this link: 👉 Login.Click on the 3 dots and then on 'change renewal date'.

How can I add a discount code to my subscription?

Feel free to go to your online account via this link: 👉 Login.Click on 'add discount', enter the code and click on 'add discount'. Be aware that not all codes can be used in a subscription, but most of them are applicable.

How can I pause my subscription?

Your subscription is flexible. Feel free to go to your online account via this link: 👉 Login. Click on the 3 dots and then on 'pause'.

How can I check if I have more than 1 subscription? (on the same email address)

To check if you have more than one subscription, please log in to your online account via this link: 👉 Login.You should see the button shown below, then click on 'view other subscriptions' to view them.

How can I change my delivery address?

Feel free to go to your online account via this link: 👉 Login.Click on 'change' next to the delivery address. Please also send an email to [email protected] to make sure your address is updated in the ordering system. This is very important!

How can I change my payment method?

You can change your payment method at any time. To do this, head to your online account via this link: 👉 Login. Click on 'change' next to 'payment method'. Then click 'edit', make the necessary change and confirm.

How can I check/redeem my Loyalty points?

You can simply log in to our loyalty program page here: 👉 https://mothersearth.com/en-eu/apps/bubblehouse/rewardsOnce you're logged in, you can redeem your points in two ways:Click on "Redeem" – this will automatically generate a one-time discount c