Shipping and delivery
How will my order be shipped?
Your order will be shipped with great care and attention and most importantly, in an environmentally friendly way 🌱We process and ship all orders from our warehouse in the Netherlands. Once your order has been dispatched, it will be handed over to a
How can I track my order?
Once your order has been shipped, you will receive a confirmation email that includes a Track & Trace number 📥. You can use the link in this email to follow the status of your shipment. Please also check your spam or promotions folder, as emails fro
How long is the delivery time?
Our standard delivery time depends on your location. Once your order has been shipped, you’ll receive a tracking link via email so you can follow your delivery at any time. Below you can find the estimated delivery times for the most common destinati
My order is delayed, what can I do?
⏰ Should your package unexpectedly not arrive within the regular delivery time, please contact us at [email protected] and we'll do our very best to help.Please note: We can only investigate with the postal service within 2 weeks after the origin
What if my package gets lost?
We strive to ensure that every order reaches you without any issues. In the event that your order is lost during transit, please contact our customer support team at [email protected], including your order number and any relevant details. We will b
How much does shipping cost?
We want to make shipping as simple and transparent as possible. 🚛Standard Shipping to Europe. 🚛Expedited Shipping. At this time, we do not offer expedited shipping options. If you have any questions about your order or shipping, please contact our
Do you offer free shipping?
✅Yes!We offer free shipping for orders over 30,00 EUR.
Do I have to pay customs fees?
📋Customs duties and import taxes are set by your country’s government and apply to shipments outside the EU 🌍. These charges are the responsibility of the recipient and must be paid upon delivery. Unfortunately, they are beyond our control.
What if my package arrives damaged ?
We understand the disappointment of receiving a damaged package 📦. In such instances, please report to our customer support team at [email protected]. immediately after receiving the order and include photos of the damaged items, the package and
What to do if the shipping address is incorrect
To ensure fast delivery, orders are processed immediately after they are placed. Once an order has been confirmed, the shipping address unfortunately can no longer be changed or the order cancelled. 🚚. If the shipping address is incorrect, the best