Your order will be shipped with great care and attention and most importantly, in an environmentally friendly way 🌱We process and ship all orders from our warehouse in the Netherlands. Once your order has been dispatched, it will be handed over to a

Your order will be shipped with great care and attention and most importantly, in an environmentally friendly way &#x1F331; We process and ship all orders from our warehouse in the Netherlands. Once your order has been dispatched, it will be handed over to a local carrier depending on your delivery country &#x1F30D;.We ship worldwide, and while EU deliveries are usually quite fast, delivery times for non-EU countries can vary between 3 and 12 working days.As soon as your order is on its way, you&#x2019;ll receive a tracking link where you can follow your delivery and get an estimated arrival date.

How will my order be shipped?

Where is my order?<ul><li style="font-size: 16px;">In the email with the order/shipment confirmation you will find a Track&amp;Trace number. With the Track&amp;Trace link in the e-mail you can follow the status of your order.</li><li style="font-size: 16px;">We ship worldwide in a way where we compensate CO2. Orders take on average&#xA0;3-9 business days to be delivered.</li><li style="font-size: 16px;">Should your package unexpectedly not arrive within the regular delivery time, please contact us in time. We can only investigate with the postal service within 2 weeks after the original delivery date.</li><li style="font-size: 16px;">We cannot guarantee delivery times; these are indicative and for informational purposes only. </li></ul>

Where is my order?

Where is my order? copy

⏰ Should your package unexpectedly not arrive within the regular delivery time, please contact us at info@mothersearth.com and we'll do our very best to help.Please note: We can only investigate with the postal service within 2 weeks after the origin

&#x23F0;&#xA0;Should your package unexpectedly not arrive within the regular delivery time, please contact us at&#xA0;<a data-fr-linked="true" href="mailto:info@mothersearth.com" id="isPasted">info@mothersearth.com</a> and we&apos;ll do our very best to help. Please note: We can only investigate with the postal service within 2 weeks&#xA0;after the original delivery date. We cannot guarantee delivery times; these are indicative and for informational purposes only.

My order is delayed, what can I do?

Mother's Earth 🌎

Shipping and delivery

How do I use the laundry sheets?

Which scents are available for the laundry sheets?

Are your laundry sheets as effective as traditional laundry detergent?

How does the dosage work?

What type of laundry can I use this for?

What if the laundry sheet does not dissolve completely?

What are the ingredients of the laundry sheets?

Are the laundry sheets suitable for babies and people with delicate skin?

Are your laundry sheets and packaging biodegradable?

Do your laundry sheets contain fabric softener?

How to properly store the laundry sheets?

Do I need a separate stain remover?

The sheets have speckles or dots on the surface. Is this normal?

What is the shelf life of the laundry sheets?

Can I use the sheets for wool or silk?

Are your products vegan?

Laundry sheets

How do I use the dishwashing sheets?

What variants are available for the dishwashing sheets?

What are the ingredients of the dishwashing sheets?

Do I need to add salt and rinse aid?

Are your dishwashing sheets and packaging biodegradable?

How to properly store the dishwashing sheets?

What is the shelf life of the dishwashing sheets?

Dishwashing sheets

What are scent beads?

Which scents are available for the scent beads?

How do I use the scent beads?

What are the ingredients of the scent beads?

Scent beads

Availability floor cleaner sheets

Floor cleaner sheets

How do I use toilet bowl cleaner sheets?

Which scents are available for the toilet bowl cleaner sheets?

What are the ingredients of the toilet cleaner sheets?

Toilet bowl cleaner sheets

How do I use the multi purpose cleaner?

Which scents are available for the multi purpose cleaner?

Is the Multi-Purpose Cleaner safe for food preparation areas?

Is the product safe to use around children and pets?

On which surfaces can the all-purpose cleaner be used?

How to properly store the multi purpose cleaner?

Multi purpose cleaner

About our products

How can I order without a subscription?

How to remove items from my cart?

Do you ship to my country?

Payment options and issues

Can I combine discount codes in my order?

Why is my discount code is not working?

I forgot to use my discount code. Can I still add it?

How can I get an invoice for my order?

Placing an order

What are the benefits of the subscription?

I can't access my subscription. I am not receiving a link to change my password.

How can I change the amount of products in my subscription?

How can I change a product in my subscription?

How can I skip the next order?

How can I add more products to my subscription?

How can I remove a product from my subscription?

How can I renew my order immediately?

How can I change my subscription interval?

How can I cancel my subscription?

How can I change the next order date?

How can I add a discount code to my subscription?

How can I pause my subscription?

How can I check if I have more than 1 subscription? (on the same email address)

How can I change my delivery address?

How can I change my payment method?

How can I check/redeem my Loyalty points?

Subscriptions

30 day washing trial

What's your return policy?

Do you offer refunds or exchanges?

How do I make a return?

Refunds and returns

Collaborations

Affiliate program

Wholesale / retail

I am receiving too many marketing emails

How do I claim my free Mother's Earth product?

What do I do if the free product code doesn't work?

Can I choose which product I get?

Do I need to pay shipping costs for the free product?

What happens if I have an issue with the product or its delivery?

LG Partnership

Other queries