Where is my order?<ul><li style="font-size: 16px;">In the email with the order/shipment confirmation you will find a Track&amp;Trace number. With the Track&amp;Trace link in the e-mail you can follow the status of your order.</li><li style="font-size: 16px;">We ship worldwide in a way where we compensate CO2. Orders take on average&#xA0;3-9 business days to be delivered.</li><li style="font-size: 16px;">Should your package unexpectedly not arrive within the regular delivery time, please contact us in time. We can only investigate with the postal service within 2 weeks after the original delivery date.</li><li style="font-size: 16px;">We cannot guarantee delivery times; these are indicative and for informational purposes only. </li></ul>

Where is my order?

Your order will be shipped with great care and attention — and most importantly, in an environmentally friendly way 🌱We process and ship all orders from our warehouse in the Netherlands. Once your order has been dispatched, it will be handed over to

Your order will be shipped with great care and attention &#x2014; and most importantly, in an environmentally friendly way &#x1F331; We process and ship all orders from our warehouse in the Netherlands. Once your order has been dispatched, it will be handed over to a local carrier depending on your delivery country.We ship worldwide, and while EU deliveries are usually quite fast, delivery times for non-EU countries can vary between 2 and 13 working days.As soon as your order is on its way, you&#x2019;ll receive a tracking link where you can follow your delivery and get an estimated arrival date.

How will my order be shipped?

The package did not arrive in good condition, what should I do?

The package did not arrive in good condition, what should I do?<ol><li style="font-size: 16px;">Take a video or pictures of the package while opening the package. Make sure to show the condition of all the sheets inside.</li><li style="font-size: 16px;">Send the video or pictures to <a href="mailto:support@mothersearth.com" spellcheck="false" style=" text-decoration: underline;" target="_blank">support@mothersearth.com</a> with an overview of the issue.</li><li style="font-size: 16px;">Make sure to do the steps above within 1-3 days from when the package is received.</li><li style="font-size: 16px;">Our customer support team is happy to assist you with your concern.</li></ol>

I received a damaged package.

My order is delayed, what can I do?. Should your package unexpectedly not arrive within the regular delivery time, please contact us at support@mothersearth.com and we'll do our very best to help.Please note: We can only investigate with the postal s

My order is delayed, what can I do?Should your package unexpectedly not arrive within the regular delivery time, please contact us at <a href="mailto:support@mothersearth.com" spellcheck="false" style=" text-decoration: underline;" target="_blank" id="isPasted">support@mothersearth.com</a> and we&apos;ll do our very best to help. Please note: We can only investigate with the postal service within 2 weeks after the original delivery date. We cannot guarantee delivery times; these are indicative and for informational purposes only.

My order is delayed.

Mother's Earth 🌎

Shipping and delivery

How do you use the laundry sheets?

Which scents are available for the laundry sheets?

Are your laundry sheets as effective as traditional laundry detergent?

How does the dosage work?

What type of laundry can I use this for?

What if the laundry sheet does not dissolve completely?

What are the ingredients of the laundry sheets?

Are the laundry sheets suitable for babies and people with delicate skin?

Are your laundry sheets and packaging 100% biodegradable?

Do your laundry sheets contain fabric softener?

How to properly store the laundry sheets?

Do I need a separate stain remover?

The sheets have speckles or dots on the surface. Is this normal?

What is the shelf life of the laundry sheets?

Can I use the strips for wool or silk?

Are your products vegan?

Laundry sheets

How do I use the dishwashing sheets?

What variants are available for the dishwashing sheets?

What are the ingredients of the dishwashing sheets?

Do I need to add salt and rinse aid?

Are your dishwashing sheets and packaging 100% biodegradable?

How to properly store the dishwashing strips?

What is the shelf life of the dishwashing sheets?

Dishwashing sheets

What are scent beads?

How do I use the scent beads?

What are the ingredients of the scent beads?

Which scents are available for the scent beads?

Scent beads

Availability floor cleaner sheets

Floor cleaner sheets

About our products

How can I order without a subscription?

How to remove items from my cart.

Do you ship to my country?

Payment options and issues

Can I combine discount codes in my order?

Discount code is not working.

I forgot to use my discount code. Can I still add it?

I need an invoice of my order.

Placing an order

What are the benefits of the subscription?

I can't access my subscription. I am not receiving a link to change my password.